The Company…

We are Custom Manufacturing Specialists that provide quick turn prototyping, pre-production, production, & turnkey services for a variety of terminations & light duty mechanical assemblies. We provide the highest standards of quality. We cultivate an attitude required for speed (company culture) and world class manufacturing techniques. We inspire & motivate a work environment that encourages innovation and creativity. Our team has a Sense Of Urgency that will meet the turn-around time required in today's hectic development schedules. We view customer relationships as a partnership.

Position Title: Customer Service Representative

Key Job responsibilities:

• Manage key customer relationships for both existing and new accounts
• Provide timely and thorough responses to customer requests
• Insure accurate data entry and report processing for all related customer documentation
• Proactively identify and escalate customer issues
• Interface with other internal departments to meet deadlines and expedite customer deliveries

EDUCATION:

• Junior college degree and or 5-6 years equivalent work experience

REQUIREMENTS:

• Minimum 2-3 years customer service experience in contract manufacturing industry, with emphasis in environment of cable, harness, and/or electromechanical assemblies which includes mechanical, electrical, electronic components
• Proficient in MS Office
• Operate as a collaborative team member and function with minimal supervision
• Thrive in demanding, deadline driven culture
• Ability to multi-task, pay attention to detail and prioritize/manage multiple requests simultaneously
• Excellent interpersonal skills, good listener with ability to focus on uncovering customer concerns

Qualified candidates should send their resume and application to hr@npisolutions 10-09